Cancellation and Refund Policy

At Vijaysur Media Consulting Group, we prioritize your satisfaction with our services. Below is our policy
regarding cancellations and refunds:

Cancellation Policy

● Customers can request a cancellation of services within 5 days of payment.
● To initiate a cancellation, please contact our support team at connect@vijaysur.in with your order
details.

Refund Policy

Refund Eligibility
● Refunds are only applicable for cancellations requested within the stipulated 5-day period.
● Refunds apply only to eligible services as outlined below.
● Services that have already been fully rendered or projects that have been completed are not eligible for
a refund.

Refund Process

● Once a cancellation request is received and approved, we will initiate the refund process.
● It may take up to seven business days to process the refund and credit the amount back to the
original payment method.

Partial Refunds

● If partial services have been rendered, partial refunds may be issued based on the work completed up
to the point of cancellation.
Non-Refundable Services
● Customized solutions, special orders, and any services explicitly mentioned as non-refundable at the
time of purchase are not eligible for refunds.
Refund Status Inquiries
● For any questions regarding the status of your refund, please contact our support team with your
cancellation reference number.

Dispute Resolution

● In case of disputes regarding cancellations or refunds, our support team will work diligently to resolve
the issue in a timely and fair manner.

Policy Updates

● Vijaysur Media Consulting Group reserves the right to update or modify this cancellation and refund
policy at any time without prior notice. Changes will be posted on this page, and it is the customer’s
responsibility to review this policy periodically.

Digital Products

● Refunds for digital products are granted if the product is deemed faulty or if the issue cannot be
resolved within a reasonable timeframe.

How to Request a Cancellation or Refund:

To request a cancellation or refund, please contact our customer support team at connect@vijaysur.in. Kindly
provide your order details and reason for the cancellation or refund request.

Exceptions:

● Third-Party Products: Cancellation and refund policies for services provided by third-party vendors
may vary and are subject to the terms and conditions set by the respective vendors.
● Promotional Offers: Special offers, discounts, or promotional deals may have specific cancellation
and refund policies. Please refer to the terms and conditions associated with the offer.

Contact Us

If you have any questions or concerns regarding our cancellation and refund policy, please feel free to reach
out to us at connect@vijaysur.in.